Question 1

How will I know you cared for my pet?

Accepted Answer

We will check in on our mobile app upon arrival, which will track where we are for the duration of the visit until we check out. We will write a visit report card sent to your client mobile app or email. These reports include a map of where we walked, when we checked in/out, pee/poo?, detailed notes about the walk, and pictures!

Question 2

Who will be caring for my pet?

Accepted Answer

At this time, Kiri the owner is the sole Pet Sitter for Wild Things. She occasionally works with back-up Sitters and plans to add to our team to ensure coverage when needed. Visits will never be completed by an alternate Sitter without the owner's prior knowledge and consent.

Question 3

How do I get started?

Accepted Answer

First, you will create an account in our system, Time to Pet. We will review your account and send you an email to activate your new portal where you will sign our agreements, complete your client and pet profiles, and request a Meet & Greet. The Meet & Greet is a free consultation where we will review your info get to know your pets, and ensure we are a good fit before booking services. This meeting is mandatory for all new clients.

Question 4

How do I pay?

Accepted Answer

We currently require a credit/debit card or ACH on file in our secure payment system powered by Stripe. We never have full access to your card or bank info other than the last 4 digits. Payment is required before services are rendered. Cash, check, or Venmo may be accepted for recurring clients.

Question 5

What is your cancellation policy?

Accepted Answer

Weekday Services (Grooming, Dog Walks, Drop-in Visits) cancelled after 5:00pm the previous business day (Monday-Friday) are subject to a 50% service charge. Same day cancellations or no-shows are subject to a full service charge.

Pet & House Sitting (Vacation Care and single visits booked on weekends) cancellations are non-refundable/creditable after the invoice due date. No refunds or credits will apply for late departure or early arrival home of the client.

Holiday Service cancellations do not receive a refund or credit for the deposit. Cancellations made with less than 1 week notice will be charged in full.

Question 6

How will you handle my house keys?

Accepted Answer

For security reasons, we do not hold on to client keys. Clients may choose to use a lock box to store keys on their property. You may provide your own lockbox or purchase one from us at the Meet & Greet. Alternatively, clients may provide us with keyless entry codes or garage codes if applicable. We highly recommend having physical keys available in the event of a power outage or mechanical failure of keyless entry.

Question 7

Do you provide services on Holidays and Weekends?

Accepted Answer

While we do not conduct regularly scheduled dog walks or drop-in visits on weekends and Federal Holidays, we do provide pet sitting for when you are out of town. All services are subject to the following Holiday surcharges:
+$10/visit President’s Day, Memorial Day, 4th of July, Labor Day, Easter, Thanksgiving, Day after Thanksgiving, December 24th, 25th, 26th, New Years Eve, New Years Day

Question 8

What happens if my dog becomes ill or injured under your care?

Accepted Answer

In the event of pet emergencies, we calmly assess the pet's symptoms and make a judgment based off of our knowledge of the pet's normal state. If necessary, we will conduct first aid and/or emergency CPR and immediately transport them to your veterinarian. We will call you to explain our plan of action, as well. If the condition is not life threatening, we will immediately call you if safe to do so and go from there. We ask that clients either sign our Veterinary Release form or have one on file at their Vet of choice. Clients are responsible for any costs related to the emergency.

Question 9

Do you take dog clients with aggression or reactivity issues?

Accepted Answer

We cannot provide services to dogs that have shown any human based fear or aggression for our own and the client's pet's protection. These pets should be handled by qualified behaviorists only. We are unable to provide dog walking to overly anxious dogs that are leash reactive, dog reactive, or are excessively hyper in the midst of stimulation like other dogs, trash trucks or squirrels. We must protect the safety of ourselves, as well as the doggy client. We may decide at any time to discontinue services if we feel your dog is too difficult to handle on walks.
We assesses the pet's temperament at the first scheduled walk, and continuously throughout contracted services. We reserve the right to refuse or discontinue service if we feel we are unable to safely or comfortably care for the client's pet.

FAQ

How to Get Started

1

Signing Up

2

Initial Visit

3

Schedule