FAQ

We check in via our mobile app upon arrival, which tracks our location throughout the visit until checkout. After each visit, we send a detailed report card to your client app or email. This includes a map of our walk or a gps ping of your home, check-in and check-out times, potty updates, visit notes, and photos. You will know where we were for how long during the visit, giving you peace of mind.

Currently, Kiri, the owner, is the sole pet sitter for Wild Things. Occasionally, back-up sitters may assist, and we plan to expand our team to ensure coverage when needed. Rest assured, visits will never be completed by an alternate sitter without your prior knowledge and consent.

First, you will create an account in our system, Time to Pet. We will review your account and send you an email to activate your new portal where you will sign our agreements, complete your client and pet profiles, and request a Meet & Greet. The Meet & Greet is a free consultation where we will review your info, get to know your pets, and ensure we are a good fit before booking services. This meeting is mandatory for all new clients.

We currently require a credit/debit card or ACH on file in our secure payment system powered by Stripe. We never have full access to your card or bank info other than the last 4 digits. Payment is required before services are rendered. Cash, check, or Venmo may be accepted for recurring clients.

Weekday Services (Grooming, Dog Walks, Drop-in Visits) cancelled after 5:00pm the previous business day (Monday-Friday) are subject to a 50% service charge. Same day cancellations or no-shows are subject to a full service charge. Pet & House Sitting (Vacation Care and single visits booked on weekends) cancellations are non-refundable/creditable after the invoice due date. No refunds or credits will apply for late departure or early arrival home of the client. Holiday Service cancellations do not receive a refund or credit for the deposit. Cancellations made with less than 1 week notice will be charged in full.

For security reasons, we do not hold on to client keys. Clients may choose to use a lock box to store keys on their property. You may provide your own lockbox or purchase one from us at the Meet & Greet. Alternatively, clients may provide us with keyless entry codes or garage codes if applicable. We highly recommend having physical keys available in the event of a power outage or mechanical failure of keyless entry.

While we do not conduct regularly scheduled dog walks, grooming, or drop-in visits on weekends and Federal Holidays, we do provide pet sitting for when you are out of town. All services are subject to the following Holiday surcharges: +$10/visit Valentine's Day, President’s Day, Memorial Day, 4th of July, Labor Day, Easter, Thanksgiving, Day after Thanksgiving, December 24th, 25th, 26th, New Years Eve, New Years Day.

In the event of pet emergencies, we calmly assess the pet's symptoms and make a judgment based off of our knowledge of the pet's normal state. If necessary, we will conduct first aid and/or emergency CPR and immediately transport them to your veterinarian. We will call you to explain our plan of action, as well. If the condition is not life threatening, we will immediately call you if safe to do so and go from there. We ask that clients either sign our Veterinary Release form or have one on file at their Vet of choice. Clients are responsible for any costs related to the emergency including a reasonable fee for the sitter's time.

We cannot provide services to dogs that have shown any human based aggression for our own and the client's pet's protection. These pets should be handled by qualified behaviorists only. We are unable to provide dog walking to overly anxious dogs that are leash reactive, dog reactive, or are excessively hyper in the midst of stimulation like other dogs, trash trucks or squirrels. We must protect the safety of ourselves, as well as the doggy client. We may decide at any time to discontinue services if we feel we are unable to safely handle your pet on walks or during visits. We assesses the pet's temperament at the first scheduled visit, and continuously throughout contracted services. We reserve the right to refuse or discontinue service if we feel we are unable to safely or comfortably care for the client's pet.